General Terms and Conditions (GTC)

of the online store Moto.gs

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the mutual rights and obligations between the seller:

W-Media s.r.o.
registered office: Škrovád 199, 538 21 Slatiňany, Czech Republic
Company ID (IČ): 288 51 323
VAT ID: CZ28851323
registered in the Commercial Register kept by the Regional Court in Hradec Králové

E-mail: info@mojegs.cz
Data box ID: iwuin4n
Phone: +420 604 111 341
(hereinafter referred to as the “Seller”)

and the buyer (hereinafter referred to as the “Buyer”) when selling goods via the online store available at www.moto.gs

1.2. A Consumer is any natural person who, outside the scope of their business activity or independent profession, enters into a contract with the Seller or otherwise deals with the Seller.

1.3. An Entrepreneur is a person who independently carries out gainful activity on their own account and responsibility on a trade or similar basis with the intention of doing so systematically for profit.

1.4. Provisions of these GTC concerning withdrawal from the contract and rights arising from defective performance apply exclusively to Buyers who are Consumers, unless expressly stated otherwise.

2. Information Prior to the Conclusion of the Contract

2.1. The Buyer bears the costs of means of distance communication (internet connection, telephone calls) according to the tariffs of their service provider.

2.2. Before submitting an order, the Buyer is obliged to familiarize themselves with these GTC. By submitting an order, the Buyer confirms that they have read and agree to these GTC.

2.3. If the Seller indicates a discount on the price of goods, such discount is calculated from the lowest price at which the goods were offered during the 30 days prior to the discount being applied.

2.4. Reviews published on the website originate exclusively from verified customers who received a unique link for submitting a review after completing a purchase.

3. Order and Conclusion of the Purchase Contract

3.1. The presentation of goods on the website is of an informative nature and does not constitute an offer to conclude a contract pursuant to Section 1732(2) of the Czech Civil Code.

3.2. The Buyer places an order via the order form, selecting the goods, delivery method, and payment method. Prior to submitting the order, the Buyer is allowed to review and modify the entered data.

3.3. The order is submitted by clicking the button labeled “Order with Obligation to Pay” or another clear wording complying with legal requirements.

3.4. The purchase contract is concluded at the moment the Seller confirms receipt of the order by e-mail sent to the Buyer’s e-mail address.

4. Price of Goods and Payment Terms

4.1. All prices are stated inclusive of VAT and all statutory charges. Delivery costs are not included.

4.2. The Seller accepts the following payment methods: - cash or instant transfer upon personal collection, - cash or card on delivery upon receipt from the carrier, - bank transfer, - online card payment via the Comgate payment gateway.

4.3. In the case of cashless payment, the purchase price is due within 7 days from the conclusion of the purchase contract. For online payments, the price is considered paid at the moment the amount is credited to the Seller’s account.

5. Delivery of Goods

5.1. Goods are delivered to the address specified by the Buyer or to the selected pickup point.

5.2. Delivery costs are specified in the order form before the order is submitted.

5.3. The Seller shall deliver the goods no later than 30 days from the conclusion of the contract, unless otherwise stated for specific goods.

5.4. Upon receipt, the Buyer is obliged to inspect the goods. In the event of visible damage to the packaging, it is recommended not to accept the shipment and to draw up a damage report with the carrier.

6. Withdrawal from the Contract (Consumer)

6.1. A Buyer who is a Consumer has the right to withdraw from the purchase contract without stating a reason within 14 days from the date of receipt of the goods.

6.2. Withdrawal from the contract may be sent by e-mail to info@mojegs.cz or by post to the Seller’s registered office. The Buyer may use the model withdrawal form attached to these GTC.

6.3. The Buyer is obliged to send the goods back no later than 14 days from withdrawal from the contract. The costs of returning the goods are borne by the Buyer.

6.4. The Seller shall refund all received funds, including delivery costs corresponding to the cheapest offered delivery method, within 14 days from withdrawal, but not earlier than upon receipt of the returned goods.

6.5. The right to withdraw from the contract cannot be exercised in cases specified in Section 1837 of the Czech Civil Code, in particular for goods made to order or goods in sealed packaging which were removed from the packaging and cannot be returned for hygienic reasons.

7. Rights Arising from Defective Performance (Complaints)

7.1. The Seller is liable to a Buyer who is a Consumer that the goods are free from defects upon receipt and that defects will not occur within 2 years from receipt.

7.2. If a defect becomes apparent within 12 months from receipt, the goods are deemed to have been defective upon receipt, unless the nature of the goods or the defect excludes this.

7.3. A complaint may be lodged by the Buyer: - by e-mail at info@mojegs.cz, - by post to the Seller’s registered office, - in person, if the nature of the goods allows it.

7.4. The Buyer has the right to request repair or replacement with defect-free goods unless this is impossible or disproportionately costly. In other cases, the Buyer has the right to a reasonable discount or withdrawal from the contract.

7.5. The Seller shall decide on the complaint immediately, in complex cases within 3 business days. The complaint, including remedy, shall be resolved no later than 30 days from its submission.

7.6. Upon acceptance of the complaint, the Seller shall issue a confirmation to the Buyer.

8. Out-of-Court Dispute Resolution

8.1. The authority competent for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 44, 110 00 Prague 1, website adr.coi.cz.

8.2. The Buyer may also use the online dispute resolution platform available at ec.europa.eu/consumers/odr.

9. Final Provisions

9.1. Personal data protection is governed by a separate document titled “Privacy Policy”, available on the Seller’s website.

9.2. The purchase contract is concluded in the Czech language and archived by the Seller for at least 5 years.

9.3. These GTC are valid and effective as of 1 January 2026.

Appendix: Model Withdrawal Form

Addressee: W-Media s.r.o., Škrovád 199, 538 21 Slatiňany, Czech Republic
E-mail: info@mojegs.cz

I hereby notify that I withdraw from the purchase contract for the following goods:

Date of order / date of receipt:

Name and surname of the consumer:

Address of the consumer:

Bank account number for refund:

Signature and date: